You feel a lot more positively about them if they respond quickly and offer you a free replacement.So if you want to improve your company’s customer satisfaction, then you need to ensure that your customers and clients are able to quickly and easily get hold of you through a range of methods and that you respond promptly, professionally and helpfully.What this means is being attentive and having a dedicated in-house team to handle calls. At the same time though, it also means ensuring that your customers and clients can always reach you, so that they don’t have to wait while on hold for hours or wait until the working week until they can try and contact you at all. When a customer is unhappy with their product or service, you need to ensure that they can get hold of you quickly and get a prompt reply that puts their mind at rest and demonstrates your commitment to their satisfaction.One way to do this is by giving your clients and customers as many different ways to contact you as possible so that they always have multiple options.
Different Methods of Communication
So what might these different methods of communication be, and how does technology come into it? Well of course by using the internet you will give you clients and customers more options that will enable you to respond in some form or other almost immediately most of the time.The most obvious example of this is e-mail: by providing your customers and clients with an e-mail address they’ll be able to lodge their concern with you immediately without having to pick up the phone. If you use an automated response to tell them that their e-mail has been received and that you’ll get back to them promptly, then this can instantly put their mind at rest and reassure them that the matter will be taken care of. Just make sure that you make answering those messages a priority.Going the Extra Mile All of this will bring you up to speed with the competition so that you can be sure you’re offering everything that your customers might reasonably expect. However if you really want to make an impression then you should try to go the extra mile by offering more options above and beyond what they expect.For instance one way to appear up-to-date while offering a personal and helpful service could be to contact your customers and clients via Whats app. This is something that most people use these days, that they can access anywhere, and that is highly immediate and practical. Alternatively you could use Facebook chat to contact your customers while still working at the computer.The internet and technology create many more opportunities for you to provide a great service and leave your customers happy, so it’s time to stop relying on outmoded methods and start covering every angle.
0 comments:
Post a Comment